Shipping policy

We aim to process and ship all orders quickly and reliably. This Shipping Policy explains how we handle processing times, delivery options, shipping fees, and tracking. If you have questions, our customer support team is always happy to help.

Order Processing Times
Processing Time: Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Peak Periods: During high‑volume seasons, processing may take slightly longer.

Order Verification: Orders with incomplete or incorrect information may require additional time.

Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method.

Domestic Shipping (UK)
Standard Shipping: 2–4 business days

Express Shipping: 1–2 business days

Free Shipping: Available on orders over £X (set your threshold)

International Shipping
Delivery times vary by destination, typically 5–14 business days.

Customs delays may extend delivery times.

For more details, explore international delivery.

Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number.
You can track your order anytime using our order tracking page.

Customs, Duties & Taxes (International Orders)
International shipments may be subject to import taxes, duties, or customs fees.
These charges are the responsibility of the customer and vary by country.

If you want help explaining this to customers, try customs guidance.

Shipping Address Accuracy
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly entered addresses.